JetBangla Privacy Policy — How We Keep Your Data Safe

Welcome to JetBangla. This privacy policy applies to all users of the jetbangla.ws website and our mobile application. It takes effect the moment you register, log in, or use any of our services.

We believe privacy is a fundamental right. Every piece of data collected on the JetBangla platform has a specific reason behind it, and that reason is clearly stated here. Your data is never collected for hidden purposes or out of unnecessary interest.

This policy has been developed in accordance with applicable laws in Bangladesh and international data protection standards. JetBangla may update this policy at any time — when changes are made, the date at the top of the page will be updated, and you will be notified directly of any significant changes.

JetBangla only collects the information needed to provide you with the best possible service. Below is a complete list of the types of data we collect.

• Full name and date of birth
• Mobile number
• Email address
• Residential Address
• Payment details (mobile banking number)
• Identity Verification Documents (NID/Passport)
• IP Address & Device Information
• Transaction & Betting History
• Support Chat Records
• Browsing Behaviour on Site

The following information is never collected by us, nor do we have any reason to.

• Bank account PINs or card CVV numbers
• Social media passwords or login credentials
• Personal information about your family or acquaintances

JetBangla collects your information through several methods. You should have a clear understanding of each one.

JetBangla uses your data only for specific, clearly defined purposes. It is never used for anything unnecessary or unauthorised.

• Account Management: Confirming your registration, verifying your login, and maintaining the security of your account.
• Identity Verification (KYC): Verifying account ownership and preventing fraud. This is for your own protection as well.
• Processing Financial Transactions: Successfully processing deposits and withdrawals, and resolving any related issues.
• Customer Support: Reviewing previous communication history to understand your issue and provide a faster resolution.
• Security & Fraud Prevention: Detecting unusual transactions or login attempts and keeping your account secure.
• Legal Obligations: Retaining specific data to comply with applicable laws and regulations.
• Service Improvement: Analysing your usage patterns to improve the JetBangla platform.
• Relevant Offers: Sending you promotions and bonus offers tailored to your preferences (you can opt out at any time).

JetBangla never sells your personal data. In certain limited cases, some information may be shared with third parties — and every such case is clearly described below.

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum information necessary to process your transactions.
• Identity Verification Services: Trusted KYC verification providers receive only the data strictly necessary for the verification process.
• Regulatory Authorities: In cases of legal obligation, information may be disclosed in response to a formal request from a government or regulatory authority.
• Cloud Services: Server providers used for data storage operate under secure agreements and are not permitted to use your information for their own purposes.

JetBangla follows the highest industry standards to protect your data. We use multiple technologies and measures to ensure security at every level.

• SSL/TLS Encryption: All data transmitted from your browser to our servers is protected with 256-bit encryption.
• Data Encryption: Sensitive data stored on our servers is kept in encrypted form — it cannot be read directly by anyone.
• Access Control: Only authorised staff may access your data for specific legitimate purposes, and every access is logged.
• Regular Security Testing: Third-party security experts regularly audit our systems.
• Two-Factor Authentication: Suspicious login attempts trigger additional verification steps.
• Data Backups: Your data is backed up regularly so nothing is lost in the event of a technical issue.

Please keep in mind — no one can guarantee 100% security on the internet. JetBangla takes every precaution available, but you should also use a strong password for your account and never share it with anyone.

Cookies are small text files stored in your browser. JetBangla uses cookies to enhance your experience and keep the site running smoothly.

You can disable cookies from your browser settings. However, disabling essential cookies may cause some JetBangla services to not function properly.

You have several important rights regarding your personal data at JetBangla. To exercise any of these rights, please contact our support team.

JetBangla does not retain your data longer than necessary. A specific retention period is defined for each type of information.

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction — in compliance with financial regulations.
• KYC Documents: Stored securely for up to 5 years after account closure.
• Support Chat: Retained for up to 2 years after last contact.
• Analytics Data: Typically 2 years, after which data is retained in anonymized form.

After the applicable retention period, your data is securely deleted or anonymized so that you can no longer be identified.

If you have any questions about this privacy policy, wish to exercise a data right, or want to raise a complaint, please get in touch with JetBangla.

• Email: support@jetbangla.ws — for all privacy-related requests.
• Live Chat: Click the chat button on the site — Bengali support is available 24/7.
• Response Time: General inquiries: within 24 hours. Data rights requests: within 7 business days.